/* ==========================================================================
   WIB CHAT WIDGET STYLESHEET (FRONT-END CLIENT WINDOW)
   ========================================================================== */

.wib-widget-container {
    --widget-primary-color: #03a84e;
    --widget-bg: #11131c;
    --widget-surface: #161924;
    --widget-border: #1e2230;
    --widget-text: #ffffff;
    --widget-text-muted: #828fa9;

    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 999999;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
}

/* Launcher Button */
.wib-launcher-btn {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    border: none;
    color: #ffffff;
    cursor: pointer;
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.25);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.25s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    position: relative;
}

.wib-launcher-btn:hover {
    transform: scale(1.06);
}

.wib-launcher-btn:active {
    transform: scale(0.95);
}

/* Unread Badge */
.notification-badge {
    position: absolute;
    top: -4px;
    right: -4px;
    background-color: #ef4444;
    color: #ffffff;
    font-size: 10px;
    font-weight: bold;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 2px 5px rgba(0,0,0,0.2);
}

/* Chat Window Frame */
.wib-chat-window {
    position: absolute;
    bottom: 76px;
    right: 0;
    width: 350px;
    height: 480px;
    background-color: var(--widget-bg);
    border: 1px solid var(--widget-border);
    border-radius: 12px;
    box-shadow: 0 8px 30px rgba(0, 0, 0, 0.35);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    opacity: 0;
    transform: translateY(20px) scale(0.95);
    pointer-events: none;
    transition: all 0.3s cubic-bezier(0.19, 1, 0.22, 1);
}

.wib-chat-window.open {
    opacity: 1;
    transform: translateY(0) scale(1);
    pointer-events: auto;
}

/* Header bar */
.wib-chat-header {
    padding: 16px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    color: #ffffff;
}

.wib-agent-profile {
    display: flex;
    align-items: center;
    gap: 12px;
}

.avatar-container {
    width: 38px;
    height: 38px;
    background-color: rgba(255,255,255,0.18);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    position: relative;
}

.avatar-letters {
    font-size: 13px;
    font-weight: bold;
    letter-spacing: 0.5px;
}

.avatar-status-dot {
    position: absolute;
    bottom: 0;
    right: 0;
    width: 9px;
    height: 9px;
    border-radius: 50%;
    border: 1.5px solid var(--widget-bg);
}

.avatar-status-dot.online {
    background-color: #10b981;
}

.avatar-status-dot.away {
    background-color: #f59e0b;
}

.wib-agent-name {
    font-weight: 700;
    font-size: 13px;
    line-height: 1.2;
}

.wib-agent-sub {
    font-size: 11px;
    opacity: 0.85;
    margin-top: 1px;
}

.wib-close-btn {
    background: none;
    border: none;
    color: #ffffff;
    cursor: pointer;
    padding: 4px;
    opacity: 0.8;
    transition: opacity 0.2s;
}

.wib-close-btn:hover {
    opacity: 1;
}

/* Message Feed Body */
.wib-chat-body {
    flex: 1;
    padding: 18px;
    overflow-y: auto;
    background-color: var(--widget-bg);
    display: flex;
    flex-direction: column;
    gap: 12px;
}

/* Message Bubbles */
.wib-msg {
    display: flex;
    flex-direction: column;
    max-width: 80%;
}

.wib-msg.visitor {
    align-self: flex-end;
}

.wib-msg.agent {
    align-self: flex-start;
}

.wib-bubble {
    padding: 10px 12px;
    border-radius: 8px;
    font-size: 13px;
    line-height: 1.4;
}

.wib-msg.visitor .wib-bubble {
    background-color: var(--widget-primary-color);
    color: #ffffff;
    border-bottom-right-radius: 2px;
}

.wib-msg.agent .wib-bubble {
    background-color: var(--widget-surface);
    color: var(--widget-text);
    border: 1px solid var(--widget-border);
    border-bottom-left-radius: 2px;
}

.wib-bubble p {
    margin: 0 !important;
    word-break: break-word;
}

.wib-time {
    font-size: 9px;
    color: var(--widget-text-muted);
    margin-top: 4px;
    display: block;
    text-align: right;
}

/* typing dots animation */
.wib-typing-indicator {
    padding: 12px;
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background-color: var(--widget-surface);
    border: 1px solid var(--widget-border);
    border-radius: 12px;
    align-self: flex-start;
    margin-left: 18px;
    margin-bottom: 12px;
}

.wib-typing-indicator .dot {
    width: 6px;
    height: 6px;
    background-color: var(--widget-text-muted);
    border-radius: 50%;
    animation: wibBounce 1.4s infinite ease-in-out both;
}

.wib-typing-indicator .dot:nth-child(1) { animation-delay: -0.32s; }
.wib-typing-indicator .dot:nth-child(2) { animation-delay: -0.16s; }

@keyframes wibBounce {
    0%, 80%, 100% { transform: scale(0); }
    40% { transform: scale(1.0); }
}

/* Footer inputs bar */
.wib-chat-footer {
    padding: 12px 16px;
    background-color: var(--widget-surface);
    border-top: 1px solid var(--widget-border);
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.wib-chat-footer input {
    background-color: var(--widget-bg) !important;
    border: 1px solid var(--widget-border) !important;
    color: var(--widget-text) !important;
    padding: 8px 12px !important;
    border-radius: 6px !important;
    font-size: 13px !important;
    outline: none !important;
}

.footer-actions {
    display: flex;
    justify-content: flex-end;
    align-items: center;
    gap: 8px;
}

.input-action-btn {
    background: none;
    border: none;
    color: var(--widget-text-muted);
    cursor: pointer;
    padding: 4px;
    font-size: 14px;
}

.input-action-btn:hover {
    color: var(--widget-text);
}

.wib-send-btn {
    border: none;
    color: #ffffff;
    width: 32px;
    height: 32px;
    border-radius: 4px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
}

/* ==================== OFFLINE TICKET FORM LAYOUT ==================== */
.wib-offline-wrap {
    background-color: var(--widget-surface);
    border: 1px solid var(--widget-border);
    padding: 14px;
    border-radius: 8px;
    color: var(--widget-text);
}

.offline-field {
    margin-bottom: 10px;
}

.offline-field label {
    display: block;
    font-size: 11px;
    color: var(--widget-text-muted);
    margin-bottom: 4px;
    font-weight: 600;
}

.offline-field input, .offline-field textarea {
    width: 100% !important;
    box-sizing: border-box !important;
    background-color: var(--widget-bg) !important;
    border: 1px solid var(--widget-border) !important;
    color: var(--widget-text) !important;
    padding: 8px !important;
    border-radius: 4px !important;
    font-size: 12px !important;
}

/* Pre-chat Form and Offline Ticket Submit Buttons Styling */
#submitOfflineTicketBtn, #startPreChatBtn {
    background-color: var(--widget-primary-color) !important;
    color: #ffffff !important;
    height: auto !important;
    font-weight: 600 !important;
    text-transform: none !important;
    letter-spacing: normal !important;
    transition: opacity 0.2s ease-in-out;
}

#submitOfflineTicketBtn:hover, #startPreChatBtn:hover {
    opacity: 0.95 !important;
}

#submitOfflineTicketBtn:active, #startPreChatBtn:active {
    transform: scale(0.98);
}